The difference between original and compatible parts.
In general, out of warranty repair centres like us (which are shops that do not work for manufacturer and repair independently) have to source their own parts. Manufacturers do not sell parts to repair shops directly at all. Some manufacturers authorised service centres to resell parts to third-party repairers like us and other times some service centres resell parts without permission from the original manufacturer.
It is common for repair centres to mainly buy from Chinese suppliers or they use second-hand parts. Chinese suppliers’ source parts by:
Repair shops are often not aware how Chinese market works and/or mislead clients. When their repairs are very cheap (example iPhone 4 for $69) they probably use a cheap copied part or lower grade original parts. Fix My Mobile does not use any such parts.
Fix My Mobile Sourcing Process:
If you want to find out more about where we source our quality parts from, we have that information for you right here. We want the best for you and to get your Apple iPhone back to perfect working order. So if you have any questions about the parts being used, the repair process or what happens if we find other problems while repairing your iPhone, our expert team will be able to answer all your questions.
FMM has the following type of parts:
For each of these classes we have conditions:
Original Manufacturer
Sourced from service centre or manufacturer. Tested by the manufacturer and passed their Quality Assurance and are packed in ESD safe materials. Fix My Mobile is actually one of the few companies Australia wide who does this and that is why insurance companies and corporate clients love to use us. We restore the phone to a reliable factory condition.
Original Third Party Supplier
Purchased from sources other than the service centre or manufacturer. These parts claimed to be original. LCD assemblies (LCD, glass and frame) are often assembled with original parts outside the factory of the manufacturer. There is no strict Quality Assurance process and it relies on Chinese suppliers QA process. These are usually packed in plastic bubbles which are fine for shipping but are not ESD safe. For us to label these parts as being a quality original third party, all components need to be original. This means original glass with original LCD. Unfortunately, some suppliers or repairers don’t care and when it has 1 original part (usually the LCD) they still call the entire part original, which it is not.
After Market
This is a clone/copy of the original part which is often the cheapest way to fix a phone. Common for touch panels and housings, as well as small parts like buttons, flexes and speakers. Fix My Mobile hardly ever uses this option. We only do when original parts are simply not available. Fix My Mobile uses this term when we know or can see it’s not original even when suppliers say it is original. Fix My Mobile uses this term when 1 part of the assembly is not original. For example, if the part has an original LCD but non-original glass.
New
New never used from MFN if TPS then new but maybe second-hand parts that we can’t see.
As new
Often taken off new phones or from phones that are returned to the carrier/shop where purchased. Once installed Fix My Mobile guarantees that the product looks and functions like new but we are honest and tell you it’s not new. Others use often use the term ‘refurbished’.
Used
Used parts that are still good to use, but are visibly not new. These parts may have slight dent or scratch. As requested, we will happily show the part prior to being installed to avoid disappointment. In the market, this is also often called ‘refurbished’ but clearly different to the first example.
We stopped using the term ‘refurbished’ because this term is used by all suppliers and third-party repairers and it allows space for dishonesty and is not transparent. For some, ‘refurbished’ is second hand, for others it is new but assembled by a third party, for others it is used but restored to a new condition etc. We like to be clear about what is going into your phone.
The truth that NONE of the third party repair shops actually tell you:
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